Help

Getting started

• What is Heard for Meetings?
• What calls is Heard for?
• How do I sign in?
• Why does Heard ask for my name?
• Where is everything?
• What's in Settings?

Sending Heard to a call

• How do I send Heard to a call?
• How many people can be on the call?
• How does Heard find me on the call?
• What is "Which one is you?"
• How do I stop Heard or call it off?
• Does Heard work on Webex?
• How many calls can I send Heard to?

Your report

• What's in my report?
• Why didn't I get a report?
• What does "That wasn't me" do?
• How do I delete a report or a meeting?
• How long does Heard keep my report?

Your progress

• What does Your progress show?
• How do I compare two reports?
• What is the progress note?
• How do I download my numbers?

Teams, seats and reports

• How do seats and reports work on a team?
• How do I take a seat on my team?
• What does the Team page do?
• Who sees my reports on a team?
• Who do reports made on a team's seats belong to?
• What is Team listening?
• What does "We're a school or training program" do?
• How do I leave a team, or remove someone?

Viewers and sharing

• How do I let someone see my reports?
• What is Shared with you?
• How do I stop sharing a report?
• How does a team name viewers?

Plans, billing and extra reports

• What plans are there?
• How do I change or cancel my plan?
• What are extra reports?
• What happens when my team runs out of reports?

Recording, privacy and consent

• How does Heard tell people it's recording?
• What does Heard keep, and for how long?
• How do I delete my data?
• How do I get a copy of my data?
• Can someone on the call make Heard leave?

Troubleshooting

• Why do I see "Not found"?
• Heard is stuck in the waiting room
• I didn't get the sign-in email
• Something went wrong on a page

Contact us

• How do I reach you?
• What happens after I write to you?

Contact us