In Getting started

What calls is Heard for?

Heard for Meetings™ is for work, school and training calls: a conversation between you and one other main speaker that you want to get better at listening in, like a client call, a one-on-one, a coaching session, or a practice conversation in a training program.

The Terms of Service don't allow Heard on a call:

where health information about a patient or member is discussed;
with anyone under 18, in a kindergarten to grade 12 school, or with students, except a role play or practice conversation between adult students or trainees of a postsecondary or professional training program that bought the seat;
that you aren't part of;
where recording isn't allowed, by law, a court order, the platform's rules or an agreement;
where privileged legal advice is given or sought;
that is a real therapy, counseling or other clinical session.

The Terms say it in full, linked at the bottom of every page once they are published.

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