Heard for Meetings™

Heard for Meetings Terms of Service

The full text, exactly as published.

Effective October 18, 2026.

Version 1.3, effective on the date shown on this page; version 1.2 took effect October 16, 2026, version 1.1 on October 14, 2026, and version 1.0 on October 11, 2026. Version 1.3 says that Heard is for work, school and training calls (sections 2 and 4.5), and, on a team whose organization's agreement with us provides for it, makes the reports on the team's seats the team's records: its administrators and the viewers it names see all of them, and only an administrator can delete one (sections 5.3 to 5.8 and 6). It also covers the extra reports a team can buy (section 8). It applies to new accounts from the date it takes effect. If you had an account before then, we tell you about version 1.3 by email and in the app (section 14), and it applies to you on the 30th day after that notice, or when you accept it by choosing Continue at sign-in, if that comes first. Each version applies to you this way, counted from its own notice: if version 1.2 applies to you first, version 1.3 follows on its own day; if version 1.2 still has not applied to you on the day version 1.3 does, you move straight to version 1.3 on that day. A report made before you acknowledge a team's rule under section 5.8 keeps the rules it was made under.

1. These terms. These terms are an agreement between you and SoHo Creative LLC, a New Hampshire limited liability company doing business as Heard for Meetings™ ("Heard for Meetings," "we," "us"), which runs the Heard for Meetings service ("Heard"). You accept them by choosing Continue on the page that says so, at sign-up or when these terms are first published. Our Privacy Notice explains how we handle personal information. If you use Heard through a seat your employer or another organization bought ("your organization"), our agreement with your organization also applies; where the two conflict about your organization's account, that agreement controls.

2. What Heard does. Heard is for work, school and training calls. When you send Heard to a call, a meeting bot operated for us by Recall.ai joins under a name that says who it records for. It posts a notice in the meeting chat as it joins (on Zoom, Google Meet and Microsoft Teams; Webex does not let it), says out loud that the meeting is being recorded when recording starts, and says it again when someone joins. AI analyzes the conversation to score how you listened, and you get a listening report. Heard rates your listening only. When Heard asks which speaker is you, or you tell it during a call, choose only yourself (section 5.2(a)). It does not rate anyone else on the call, and your report describes other people only through their own words. Heard also shows how your listening changes across your reports, and once you have three reports made under version 1.2 or a later version of these terms, an AI model can write a short read of that progress (section 6.7).

3. Who may use Heard. You must be 18 or older, located in the United States, use your own account, and give us accurate information. If you accept these terms for your organization, you confirm you have authority to bind it.

4. Your promises about recording. Recording laws are strict, and you decide when Heard joins. So:

4.1 You are on the call. You will send Heard only to calls you attend. Heard is built to start recording only once you are on the call, to keep recording if you step out, and, if you leave for good, to score only the call up to when it last saw you there. The bot stays until the call ends or reaches its time limit, unless it has to stop sooner. If Heard joins a call you are not attending, you will remove it.

4.2 Everyone is told, and agrees where the law requires. Before Heard records, you will tell every person on the call that Heard, an AI tool, is recording and transcribing the call for your listening report, and you will get each person's agreement wherever the law requires it. Many places, including New Hampshire, Massachusetts, California, Florida, Maryland, Montana, Oregon, Pennsylvania and Washington, require that everyone on a call be told, or agree, before it is recorded, and the law of the place where each person is located can apply. Heard's own notices help. They do not replace yours.

4.3 Objections. If anyone objects, at any time, you will remove Heard at once or type "Heard leave" in the meeting chat.

4.4 Your employer and your clients. You confirm that recording the call, sending its content to Heard and its vendors, and letting the viewers you add see its report are allowed by your employer's policies and by every agreement and professional rule that binds you or your organization, including client contracts and confidentiality agreements. If any of them requires someone's permission, you will get it first.

4.5 Calls Heard must not join. You will not send Heard to a call:

4.6 You decide. Heard for Meetings does not choose which calls Heard joins. It acts on your instructions.

5. Permitted and prohibited uses.

5.1 Your reports, your progress and your progress note are for your own coaching and learning, and for the coaching your viewers give you (sections 5.3 to 5.7).

5.2 You will not use Heard, or any report, to:

5.3 Through Heard, your reports, your progress and your progress note can be seen only by you and your viewers. On a seat you pay for yourself, your viewers are only the people you add (section 5.4). On a seat your organization pays for, they are also anyone it names for your seat and, once its agreement with us provides for it (section 5.7), its Heard administrators (on a school's seat, those with an email address at the school's own domains), who are then your viewers by default unless they step back; Heard shows you all of their names, and you accept them, before your first call on that seat. On a team whose reports are its records (section 5.8), you acknowledge the team's rule instead, and the team can add or remove viewers without asking you again. Its administrators also see your name or email address, whether you hold a seat, whether you are an administrator, and how many reports you have used this contract year, or this month on a monthly plan. No one else at your organization can see your reports, your progress, your calls or what was said on them through Heard. No one at Heard for Meetings reads your reports or your progress note, unless you or your organization makes someone at Heard for Meetings your viewer, or you give your own numbers to a study Heard for Meetings runs, and then only what you give it (section 6.3).

5.4 A viewer sees the same report page and PDF you see, your progress page built from the reports they can see, and your progress note when every report it was written from is one they can see (a viewer your organization names sees your progress page and note only once its agreement with us provides for the Team listening page, section 5.7); never the call's recording, transcript or meeting chat; and a report only once it exists, after "Which one is you?" settles, never before you can see it. You can add a note to any report, and every viewer sees it with the report. If you choose "That wasn't me" on a report, delete it, or it reaches 12 months (section 6.5), it is gone for your viewers too (on a team under section 5.8, "That wasn't me" marks the report instead, and only an administrator can delete it). You can add your own viewers, for every report (including the ones you already have) or only the reports you send them, and you can remove a viewer or stop sharing a report at any time. No viewer sees a report of a call sent before version 1.1 took effect, because the Privacy Notice then told everyone on the call that only you would get the report. On a seat your organization pays for, you can add only viewers with an email address at its own domains, unless its administrator allows outside viewers. You cannot remove the viewers your organization names; they see only reports made on its seat after you accepted them, and when that list changes, we email you and you accept it again before your next call. On a team under section 5.8, they see every report you made on its seats since you acknowledged its rule, including reports made before they were named, and when the list changes, we email you and do not ask you to accept it again. If you leave the team, they keep the reports made on its seat before you left until those reports are deleted or age out, and the list you accept says so. When a viewer is removed, by you or by your organization, their access ends at once.

5.5 If your organization pays for your seat, our agreement with it forbids it to use Heard, any report, the Team listening page, or anything derived from any of them as a factor in any employment decision about you, such as hiring, pay, promotion, selection for a training program or other training opportunity, discipline or termination, with one exception: if it requires you to use Heard, it may treat whether you used your seat as required like completion of any other required training. Nothing inside a report (its scores, ratings, counts, quotes or summary) may ever be a factor in any employment decision. Choosing whom to coach next, and on what, is coaching, not an employment decision under the agreement, and the agreement allows it. The agreement lets your organization use your reports, your progress and the Team listening page only to coach, train or supervise you, including choosing whom to coach next; if it is a school or training program, a person evaluating your counseling or communication skill may also consider your reports (not your progress, your progress note, or your place or any tag on the Team listening page) as one input in a summative evaluation if you were told so in advance, but never as the sole or principal basis for a grade, a decision on your progress in the program or a dismissal, and no grade or score is ever given from a report automatically. If your organization's agreement with us does not yet provide for the Team listening page (section 5.7), what this section says about choosing whom to coach does not apply to you: that agreement bars using your reports to choose who gets training or coaching.

5.6 A viewer accepts these terms at their first sign-in, as every user does, and section 3 applies to them. If you are someone's viewer, you will use their reports, their progress, their progress note and the Team listening page only to coach, train or supervise them, including choosing whom to coach next and on what (where an organization pays for the member's seat, only where its agreement allows it, section 5.5), or as section 5.5 allows a school or training program, and you will not pass any of them on to anyone who cannot see them in Heard; before acting on the Team listening page you will read the member's reports, and you will never treat being chosen for coaching, or not being chosen, as a penalty or a reward. That use, including reading the Team listening page's ranking, is not a breach of section 5.2(a), and the rest of section 5.2 applies to you. Seeing what sections 5.4, 5.7 and 5.8 describe, with the member's prior notice and acceptance or acknowledgment, is not monitoring under these terms.

5.7 The Team listening page. On a seat your organization pays for, every viewer it names for you, whether for you alone, for you and others, or for your whole team, as its administrators are by default, also sees a Team listening page listing the members they are named for, once you have accepted a viewer list that says so or, on a team under section 5.8, acknowledged its rule. Heard shows a Team listening page, and makes administrators viewers by default, only on a team whose organization has agreed to the duties in this section in its agreement with us. For each of those members, it shows how many of their reports that viewer can see, in all and in the last 30 days, and the date of their last report; and, for each member with at least three such reports, the average Listening Score of the last three; it ranks those members from highest to lowest (ties share a place) and shows each one's trend and their recent share of the talking, open questions, empathy and partnership. On a team under section 5.8, a report its member marked "That wasn't me" is left out of these numbers, and out of the member's progress, until an administrator keeps it, and the page shows the mark. A ranked member may carry a "Worth a check-in" tag: a clear downward trend, or a recent Listening Score at least 8 points below the median on the page. Being a member does not let anyone see another member's numbers; only that member's viewers see them, and an administrator who holds a seat sees them as a viewer, not as a member. You can see your row on each Team listening page you appear on, with any tag and the names of the viewers who see it, on your progress page. The page compares calls that differ in who was on them and what they were about, so it is a starting point for a coaching conversation, not a performance rating, and your organization's agreement bars treating it as one. Our agreement with your organization requires it to read your reports, not only your place on the page, before acting on it; to offer coaching to anyone who asks for it; never to treat being chosen for coaching, or not being chosen, as a penalty or a reward; to take into account that your numbers can reflect your calls, your language or a disability; to consider any request you make for a reasonable accommodation; and to show the page to no one who cannot see it in Heard. It is there for choosing whom to coach next, and on what, and section 5.5 applies to it as it does to every report.

5.8 Team records. On a seat a team pays for, once its organization's agreement with us provides for this section and these terms apply to you, the reports you make on the team's seats are the team's records. This section does not apply on a seat a school or training program pays for. Before your first call under it, and again whenever the version of the rule that fits you changes (when the team grows from one member or shrinks to one, or you become or stop being one of its administrators) or you rejoin the team, Heard shows you the team's rule, and you acknowledge it by choosing Continue. From then on, for each report you make on the team's seats:

A report you made before you acknowledged keeps the rules it was made under, including your right to delete it. If the team is marked a school or training program, this section stops applying on its seats, and every report made on them follows the rules that apply without it: you can delete yours, and you accept a viewer list before your next call. The reports left with the team by members whose accounts no longer exist are deleted then; an administrator who marks the team is told first how many. If you bought your seat for yourself, you are your team's administrator, so you can delete any of your reports, including before you choose "Delete my data." Where a privacy law gives you a right to have a team record corrected or deleted, ask your organization; if you ask us through Contact us while signed in to Heard, we pass your request to it and act on its instruction; if you ask us another way, we answer you and ask you to send it that way or to ask your organization.

6. How Heard for Meetings handles what is said on your calls.

6.1 For you only. Heard for Meetings processes the recordings, transcripts, chat messages and reports from your calls ("call content") only to provide Heard to you: to make your report, your progress and your progress note (section 6.7), to show them to your viewers and, on a team, to show the Team listening page (sections 5.4 and 5.7), to keep a team's records for it (section 5.8), to act on "Heard leave," to keep the service secure, and to comply with law. We process call content on your behalf and at your direction, as your service provider, and a team's records for its organization, as its service provider.

6.2 No training, no other use. Neither Heard for Meetings nor any of its vendors uses call content, in any form, including de-identified or aggregated form, to train, test or improve any AI model or any other product. We do not sell, rent or share call content, or use it for advertising. We rate only the person who sent Heard, keep each person's reports together only to show them their progress, to write their progress note (section 6.7), to show both to their viewers and, on a team, to show the Team listening page, and combine nothing from a call or a report with information from anywhere else. This does not limit what a study does with numbers you choose to give it under its own consent form.

6.3 No one at Heard for Meetings reads it. No one at Heard for Meetings reads your reports, your progress note or call content, unless you or your organization makes someone at Heard for Meetings your viewer, who then sees only what any viewer sees, or unless you give your own numbers to a study Heard for Meetings runs, under that study's consent form, and then only what you give it. Apart from that, Heard has no screen or tool for it, and the database that holds reports is open only to our owner, to run and repair the service. If you ask for support, you can choose to share a specific report with us. We use information that is not call content (counts of calls, errors, timings) to run and improve the service.

6.4 Vendors. We use only the vendors named in the Heard for Meetings Privacy Notice, under written terms that limit them to working for us and require deletion. We will update that notice before a new vendor receives call content.

6.5 Deletion. We ask Recall.ai to delete a call's recording and transcript as soon as your report is made or refused, and Recall.ai deletes them on its own within 24 hours if our request fails. Heard for Meetings does not keep recordings or transcripts. Your reports stay in your account until you delete them, close your account, or 12 months pass, whichever comes first; a team's records stay with the team until an administrator deletes them, 12 months pass, or the team is marked a school or training program (section 5.8). Your progress is built from the reports you still have, and your progress note is deleted with any report it was written from. For each call we keep a notice log (when Heard was sent, when its notices went out, when recording started, and who joined and left, by display name, including your first name as it appeared in the bot's name), with nothing said, for 3 years, so we can show that everyone was told. "Delete my data" in Settings removes your account, meetings, reports (except a team's records, which stay with the team) and progress notes at once; the notice log stays for its 3 years, and so do the record of who could see your reports (section 5.4) and the record that you accepted these terms or acknowledged a team's rule, with your email address.

6.6 Legal demands. If a court, regulator or other authority demands your data, we will tell you before we respond unless the law forbids it, and we will disclose no more than the demand requires.

6.7 Your progress note. Once you have three reports made after version 1.2 or a later version of these terms applied to you, Heard can ask an AI model, from the provider that scores your calls, to write a short read of how your listening is changing. It sends the model, from those reports and no others, each report's date and numbers, the changes Heard computed from them, and each report's strength, growth edge and experiment with every passage in double quotation marks removed (those sections can name people and describe what they said, as your report does), and nothing else: not your email address, a meeting link, your notes, a transcript or the rest of the report. Before keeping a note, Heard rejects one that has double quotation marks or a digit that was not in what it sent, which catches some mistakes but not all. A new note replaces your note when a report is added or deleted, as long as you still have three such reports. Our vendor handles it as it handles the scoring (Privacy Notice, AI scoring). AI can be wrong.

7. What a report is and is not. AI can be wrong. Some counts (your share of the talking, your turns and your questions) are made by software from an automated transcript, which can mishear words or give them to the wrong speaker; the same transcript always gives the same count, but the count can still be off. Other counts (such as reflections) and the ratings (such as empathy) are an AI model's reading of the conversation, made several times and combined, and they can vary. Reference points come from counseling research; experts set them, and they have not been validated for work conversations. They are guidance, not standards for your job. Your progress compares your reports with each other, and calls differ: a change from one call to the next can come from the call rather than from you. From your second report Heard shows which way each measure moved, but it calls a change Up or Down only from your fourth report, and only when the change reaches Heard's own provisional line for that measure; a smaller change it calls Steady, within normal variation. The Team listening page compares different people's different calls, so it is a reason for a coaching conversation, never a final word. Check anything that matters against your own memory of the call. A report, your progress, your progress note and the Team listening page are not therapy, a diagnosis, legal advice, or an employment evaluation.

8. Fees. If your organization pays for your seat, its order with Heard for Meetings, or the Heard Purchase Terms it accepted when it bought seats, sets the fees. If you buy Heard yourself, the price shown when you buy and the Heard Purchase Terms apply. If Heard for Meetings invites you to use Heard without a seat, you use it without charge while the invitation lasts. If your team's plan was bought online, its administrators can also buy extra reports, in packs, under the Heard Purchase Terms; the number of reports in a pack and its price are shown before paying. Your team's extra reports are used only when your share or your team's allowance would otherwise stop a send, and only while the team has a plan.

9. Suspension and ending. You can stop using Heard and delete your data at any time (section 6.5 says what stays). We can suspend or end your access if you break section 4 or 5, or if we need to protect people on a call; when we do, we recall any bot still in a call and delete that call's content.

10. Your responsibility for misuse. You will defend Heard for Meetings against claims by others, including people recorded on your calls, that arise from your breach of section 4 or 5 or your unlawful use of Heard, and you will pay the resulting losses, damages, fines and reasonable attorney's fees. If you use Heard for your organization, your organization's agreement with Heard for Meetings says how this applies to it.

11. Disclaimers. Heard is provided "as is." To the extent the law allows, Heard for Meetings makes no warranty that Heard or any report will be accurate, complete, uninterrupted or fit for a particular purpose.

12. Limit on liability. To the extent the law allows: Heard for Meetings is not liable for indirect, incidental, special, consequential or punitive damages, or lost profits; and our total liability for all claims relating to Heard is limited to the greater of what you paid us for Heard in the 12 months before the claim and $100.

13. Governing law and disputes. New Hampshire law governs these terms, without regard to its conflict of law rules. Any dispute will be decided in the state courts for Rockingham County, New Hampshire, or the United States District Court for the District of New Hampshire, and you and Heard for Meetings consent to their jurisdiction.

14. Changes. We will give you at least 30 days' notice, by email and in the app, before a change that reduces your rights or changes section 4, 5 or 6 takes effect. Other changes apply when posted.

15. Contact. privacy@cdlab.io, or Contact us in Heard's Help pages.

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