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What happens after I write to you?

We email you a reference at once, and our team answers by email, usually within one business day.

• We keep your email, the topic, your message, the call you picked, the page you came from, the app version, the time and your browser's description.
• We delete it 12 months later, or when you delete your data.
• Our answer comes by email. Reply to it to write back, and your reply reaches our team.

A request to correct or delete a report that is a team's record goes to the team's organization, which decides it; we pass it on only when you sent it while signed in, and tell you we did. For a request we pass on, we keep a record of each step (what we did, the team and when, never your message or your address) for 3 years, even after you delete your data.

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