In Plans, billing and extra reports

What are extra reports?

Extra reports let a team keep sending Heard after its period's reports run out. They come in packs, and a pack's size and price show on the page, read from Stripe.

1. While the team's plan is running, an admin of a plan bought online chooses Buy more reports on the Team page, or in Settings, Billing.
2. Choose 1 to 20 packs. The page shows how many reports that is and the total.
3. Pay at Stripe, where you agree to the Purchase Terms. Each admin is emailed what was bought.

How they're used:

• The period's own reports are used first. An extra report is used only when a report is made, never for a call with no report.
• The one-seat-a-person limit doesn't apply to extra reports.
• Extra reports don't expire. Your team can use them while it has a plan. If the plan ends, they wait for its next one.

Heard never buys extra reports on its own: only an admin does.

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