In Your report

Why didn't I get a report?

A call has no report when Heard couldn't score it honestly, or when something stopped it. The call's page says which, in one sentence.

1. Open Meetings. The call says No report.
2. Open it. The sentence at the top says what happened.
3. Find that sentence below to see what it means and what to do next.

These are all the sentences a call's page can show when there's no report:

• Heard stopped recording and left when someone joined who couldn't be told it was recording. Not enough of the call before they joined could be scored, so there's no report. The recording was deleted.
• More than two people spoke on this call, and Heard scores two-person conversations for now, so no report was made. The recording was deleted.
• Only one person spoke on this call, so there was no conversation to score. The recording was deleted.
• On Webex, Heard can tell speakers apart only when the host has a paid Webex account with closed captions turned on. This call came through as one speaker, so there was nothing to score. The recording was deleted.
• The conversation was too short to score honestly. A report needs at least a few minutes of real back and forth. The recording was deleted.
• You were on this call but weren't one of the two main speakers, so there was nothing of yours to score. The recording was deleted.
• Heard couldn't match either speaker to you, so no report was made. The recording was deleted.
• On this call you were mostly the one sharing, not the one listening, so there was no listening to score. The recording was deleted.
• Someone on the call asked Heard to leave, so Heard left and nothing from this call was scored. The recording was deleted.
• You cancelled this one. Nothing was scored, and any recording was deleted.
• You told Heard that the device it took for you wasn't yours, so it left and deleted the recording. Send Heard again, and tap your name on the meeting page when it lists the people on the call.
• Heard didn't see you on the call, so it left without recording any audio. It looks for your name, a name you confirmed or added in Settings, and your device's name when no one else could be you. If you join by another name, add it in Settings, or tap your name on the meeting page while Heard waits.
• You left the call before Heard started recording, so it left too. No audio was recorded.
• Heard left this call without recording, because you hadn't yet accepted the Heard for Meetings Terms. Accept them in Heard, then send it again.
• Heard couldn't post its notice in the chat or say it out loud on this call, so it stopped and left. Nothing was scored, and the recording was deleted.
• Heard couldn't follow who was on the call, so it left without recording any audio.
• Heard lost track of who was on the call (its service was interrupted), so it left and made no report. The recording was deleted.
• Heard couldn't be sure at one point whether it was recording, so it left and made no report. The recording was deleted.
• Heard was updated while this bot was out, so this one was called off. Nothing was scored. Send Heard again for your next call.
• Nobody let Heard in from the waiting room, so it left. Nothing was recorded.
• Nobody else joined the call, so Heard left. Nothing was recorded.
• The host didn't allow recording, so Heard left. Nothing was recorded.
• The call ended before Heard started recording. No audio was recorded.
• The meeting had already ended when Heard arrived.
• That meeting link didn't work. Check the link and send Heard again.
• The meeting needed a sign-in, password or registration that Heard doesn't have.
• Heard's meeting bot ran into a problem and couldn't record this call.
• The call was recorded, but its transcript couldn't be made, so there's no report. The recording was deleted.
• The recording was deleted before Heard knew which speaker was you, so there's no report.
• Scoring didn't finish after several tries, so there's no report. The recording was deleted.
• This report was deleted when its keeping time ran out, as Heard's terms say.
• Heard lost track of this call after it ended, so there's no report, and Heard is deleting the recording.

The most common ones: a third person talked too much (How many people can be on the call?), Heard didn't see you (How does Heard find me on the call?), or the call was too short. A report needs at least 300 words of real back and forth.

If the sentence says something broke on our side, we hear about it too. You can still contact us about the call.

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